What is a concierge service?

A concierge is an individual or organisation that provides personalised services, handling their client’s every need – no matter how big or small.  A concierge is typically available 24/7 and assists clients with all sorts of requests, from planning travel itineraries to booking restaurant reservations.

There are similarities between hotel and lifestyle concierge services, such as running everyday errands. However, the former enhances a guest’s experience during their hotel stay, while the latter elevates every aspect of their clients’ lives – whether at home, at work, or abroad.

A concierge service is a solution for individuals with busy schedules who need help managing their day-to-day responsibilities. Typically, a service supports these individuals by offloading tiresome tasks, creating more time to focus on what matters most to them.

A concierge service assists with anything that makes their client’s everyday lives easier and more efficient. Whether it’s providing stress-free personal shopping, handling administrative tasks, coordinating travel arrangements, or organising their calendar.

The short answer? All sorts. The longer answer: concierge services come in a variety of forms, including travel bookings, restaurant reservations, event planning, calendar scheduling, household management, and medical appointments– to name just a few.

Think of an AI concierge as the virtual version of a personal assistant, responding to requests with advanced algorithms. While an AI concierge may not provide the same personalised, high-touch service as a human, it can effectively manage a wide range of tasks.

Luxury lifestyle management is a high-end service that combines traditional concierge with access you can’t get anywhere else. It involves fulfilling requests such as sourcing limited-edition luxury items, securing sold-out tickets, and arranging VIP access. 

A lifestyle manager is an individual who manages lifestyles. Like a personal assistant, they exist to save their client’s time by taking care of every aspect of their life. But the key difference is they go beyond the traditional level of support, making the impossible possible.

The role of a lifestyle manager is limitless – essentially becoming their client’s lifeline. They go the extra mile to ensure their clients experience the best the world has to offer, from booking tables at the world’s top restaurants to securing spots on invite-only guest lists.