Lifestyle Manager- Private

COMPANY DESCRIPTION

Quintessentially is an award-winning global luxury lifestyle management and concierge service company.

JOB DESCRIPTION

• Provide administrative support for the Senior Management team as well as the Lifestyle Managers within the department.
• Service Quintessentially members as private Lifestyle Manager team utilising Qforce, email and telephonic platforms according to prescribed service level agreements (SLA) as agreed by the company and members.
• Provide support in recovering data from QForce to support operations, finance and management administration and reporting requirements.
• Work with the Brand Relations Manager to research, compile and draft the territories membership newsletter and daily media summary; maintain events listing as well as contacts database is always up to date and accessible to authorised persons.
• Ensure that the Johannesburg office is compliant with PCI DSS requirements and procedures regarding access of authorised and non-authorised persons to the site at all times.
• Act as the first point of contact to the Johannesburg office and ensuring that first contact is in line with Quintessentially standards and procedures.
• Attend, when necessary, the events organised by the company, help with execution and interact with attendees as a Quintessentially Ambassador.

THE CANDIDATE WILL REQUIRE THE FOLLOWING:

• Excellent written and oral communication – fluent English is a must. Other languages are advantageous.
• Passionate about customer service and delivering service excellence.
• Diplomatic service and communication skills needed.
• Can-do' attitude – ready to get involved at all times.
• Fast learner – adapting to new processes in a rapidly changing climate.
• Creative problem solving and top-notch organisational skills with attention to detail.
• Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
• Be both proactive and reactive – know the client base and anticipate their needs, show initiative.
• Ability to remain calm and courteous under pressure, and effective conflict management.
• Outstanding project management skills – effectively manage requests from initiation to completion.
• Self-starter and own manager – work autonomously.
• Strong IT and CRM systems skills (i.e. Sales Force, Microsoft Office, etc).
• Good team player – displays compassion towards fellow colleagues.
• Excellent interpersonal skills – an outstanding telephone manner.
• Mature approach and being dedicated and committed with a strong drive.
• Reliability – excellent timekeeping is crucial to this role.
• Experienced in dealing with confidential information using discretion and sensitivity at all times.

REQUIREMENT AND GOALS FOR THE CANDIDATE:

• Increased awareness and knowledge in the following sectors/areas: luxury travel and leisure, personal assistant, customer service, guest relations or lifestyle.
• Knowledge in handling executives, senior executives and VIP's.
• In-depth understanding of the requirements involved in the lifestyle management of affluent, high-net-worth individuals.
• Good knowledge of worldwide travel destinations and luxury products/services preferred but not essential

HOW TO APPLY:

If you would like to apply for the role, please send your CV to Carolina.Alvarez@Quintessentially.com