Lifestyle Manager / Concierge

If you are passionate about customer service, have a proactive mindset, excellent communication skills, and want to be part of an international operation in the luxury concierge
segment, this opportunity could be for you.

Requirements:

• Advanced English + native or bilingual Portuguese.
• Excellent communication and previous experience in customer service.
• Proactivity, empathy, and a focus on conflict resolution.
• CRM knowledge (experience with Microsoft Office and Google My Space is a plus).
• Degree in Hospitality/Hotel Management and Tourism (preferred).
• Schedule flexibility, including weekends.
• Willingness to learn and adapt to new challenges.
• Residency in São Paulo.

Main Responsibilities:

• Customer service and management of local and international requests, ensuring service excellence.
• Use of CRM tools.
• Support for requests from clients of other international units.
• Contact with external suppliers and booking services on behalf of clients.
• Creation of materials such as newsletters, food guides, and tourist or entertainment proposals.
• Full-time, in-person position with availability for evening and weekend shifts.