Lifestyle Manager

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially, the world’s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of over 40 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.

JOB SUMMARY

To manage each Member’s personalised experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value.

• Daily Management; taking requests from Members which could include bespoke travel, nightclubs, booking restaurants etc.
• To cultivate a strong personal relationship with each individual Member.
• Meeting Members; analysing and efficiently handing their Membership needs and keeping the CRM system updated.
• Upselling and cross-selling of preferred suppliers and Quintessentially brand services.
• To ensure that any problems or complaints are resolved professionally and to the Members full satisfaction.
• Attend familiarisation trips that are on offer to learn more about our suppliers and brand services.

HOURS OF WORK

Monday to Friday 9:30pm - 6:30pm.

Job Type: Full-time

REQUIREMENTS

• Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
• Knowledge in handling executives, senior executives & VIP’s.
• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
• Excellent written & oral communication - fluent English a MUST. Other languages advantageous.
• Outstanding project management skills – effectively manage requests from initiation to completion.
• Strong IT and CRM system skills.
• Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.

HOW TO APPLY

If you are interested in applying, please send your cv to [email protected].