Global Corporate Lifestyle Manager

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Our members are based around the globe and place a variety of lifestyle and leisure-related requests for assistance with our Lifestyle Management team. They can do this via telephone or email which will be received, acknowledged, researched & actioned by a team of Lifestyle Managers in a timely manner.

KEY DUTIES

Researching and arranging of: Travel bookings, Restaurant bookings, Club bookings, Health & beauty requests, and many more
Intensive and extensive phone and email-based correspondence.
Reactively handling all incoming lifestyle and leisure-related requests from Members in accordance with set guidelines which will be trained and monitored.
Logging each action in Qforce our CRM database – aim for your colleagues to be able to take over from you in your absence and accurate reporting to be delivered to the client.
Following up with Member post-request & obtain feedback – and logging in Qforce.
Keeping file in Qforce CRM database up to date and complete mandatory fields, prior to closing accurately as per type & conclusion of request.
Taking initiative and going the extra mile – anticipate additional services & requirements depending on request type (hotels, airport transfers, spas, early/late check in, restaurant reservations).
Liaising with Account Management to ensure all Qforce-related housekeeping, resulting from management reports, is updated and corrected according to instruction within the agreed upon deadline.

HOURS OF WORK

Contractual hours are 40 hours per week. Different shifts will range to cover the 24 hours of service, therefore a few shifts per month during the night hours may be applicable.

It may be the case that to fulfil the duties of the role, different or additional hours may be necessary.

Requirement to be on call outside working hours in case of service-related emergency.

REQUIREMENTS

Excellent written & oral communication – fluent Polish and English is a MUST. Other languages are advantageous.
Passionate about customer service & delivering service excellence.
Excellent client empathy.
Can-do’ attitude – ready to get involved at all times.
Fast learner – adapting to new processes in rapid change climate.
Creative problem solving
The ability to prioritise, delegate and meet deadlines working under pressure.
Ability to remain calm & courteous under pressure, and effective conflict management.
Strong IT & CRM systems skills (Databases, Microsoft Office etc).

HOW TO APPLY

If you would like to apply for this role, please send your cv to [email protected]

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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