Elite Lifestyle Manager

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your clients? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.

We are looking for an Elite Lifestyle Manager to manage relationships with our high profile members ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES

To act as your members primary contact and to proactively communicate with them on a day-to-day basis (both remotely and face to face).
To ensure that all of your member requests are fulfilled in a timely manner and to the highest levels of personalisation and quality – restaurant reservations, travel bookings, parties, access and much more!
To strengthen each relationship by deeply understanding each members unique lifestyle, preferences and needs whilst maximising the likelihood of their renewal.
To ensure that a detailed, accurate and up to date CRM profile is held for each individual member
To ensure that all Member activity, behaviour and spend data is captured in detail in the CRM system.
Where assigned a Lifestyle Executive- Elite, to ensure that they fully understand their responsibilities and required tasks, and are equipped and motivated to fulfil their role and business goals.
To maximise the likelihood of each Member renewing their Membership by ensuring high satisfaction, loyalty and perception of continued value.
To encourage Members to refer potential new Members.

HOURS OF WORK

Monday – Friday

9am – 5:30pm

REQUIREMENTS

Understands HNW lifestyles, expectations, needs and preferences
Warm, friendly, calm and courteous at all times
Able to anticipate client needs and deliver intuitive and highly personalised solutions
Pro-active, energetic, with a positive attitude
Excellent team player
Values privacy and confidentiality
Passionate about travel, culture, and unique global experiences
Strong IT & CRM systems skills
Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
Strong networker and relationship builder

BENEFITS

Hybrid working (role dependent)
Competitive annual leave allowance with a further increase due to long service
Birthday Allowance – take your birthday off on us!
Pension Scheme
Angel Days: Additional paid leave to do charity work
Long Service Awards
Life Assurance
Digital nomad
Employee Assistance Program
Study Leave
Puppy friendly offices
Qmunity committee – Social events in the office
Free food & drink in the office
Season Ticket Loans
Cycle to work scheme
Discounts with a variety of retail and hospitality companies

HOW TO APPLY

If you would like to apply for this role, please send your cv to [email protected]

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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