Junior Lifestyle Manager

Quintessentially Portugal is currently looking for a full time Lifestyle Manager to our office in Lisbon, who will be required to provide a high-end service to all clients.

DUTIES & RESPONSIBILITIES:

Junior Lifestyle Manager duties to include, but not limited to:

• Provide lifestyle management services for the world’s most discerning people, through specialist advice and knowledge, insider access and exclusive privileges, enabling everything from everyday needs to life’s defining moments
• Promote luxurious experiences and long-lasting memories
• Ensure that the highest level of client experience is delivered
• Assist Members (clients) in day-to-day life needs (lifestyle or business-related) – Travel, Restaurants, Events, Education, Real Estate, Wine, Art, Personal Shopping, Health, Entertainment, etc.
• Promote up-selling
• Embody company values (full-time ambassador)
• Upload information to database CRM system
• Update data and requests on CRM system
• Assist with content management and active content search
• Dealing with difficult situations and guest satisfaction

SKILLS REQUIRED:

• Passionate about providing excellent customer service at all times
• Perception to feel different levels of satisfaction within different types of persons
• Clear understanding of privacy and discretion
• Sensibility to understand clients needs and create profound and trustable relationships
• Background in hospitality, customer service, personal assistance, luxury travel and leisure is a plus
• Excellent written and oral communication
• Fluent in Portuguese and English. French is a plus
• Polite and professional conduct, excellent interpersonal skills
• A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
• Mature approach, dedicated, and committed with a strong drive
• Independent
• The ability to manage time exceptionally, excellent organizational skills
• Diplomatic skills, general knowledge and open mind towards other cultures

HOW TO APPLY:

If you would like to apply, please send your CV to [email protected]