HR Administrator – Recruitment & HR Systems

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better. 

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

OUR MISSION

We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.

OUR PERSONALITY

Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully. Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications. Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.

OUR VALUES

Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible.

Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard. 

Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond. 

Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition. 

Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.

JOB SUMMARY

The HR Administrator is responsible supporting in all aspects of the HR department, predominantly the end to end recruitment process.

Main duties & responsibilities to include but not limited to:

•  Prepare offer letters & contracts via DocuSign
• Managing the employee induction process including contracts, new joiner documents, welcome packs and meet & greets
• Maintaining accurate organisation charts
• Uploading employee data to People HR software and maintaining accurate records
• Prepare and post job adverts to Quintessentially website & LinkedIn
• Conducting Recruitment screening, interviews and candidate liaisons
• Provide administrative support to the HRBP and the deployment of new initiatives
• Arrange inductions & new joiner welcome packs
• Manage the monthly newsletter comms
• Ensuring that employee data/information is handled, stored, processed and retrieved in a professional, confidential, accurate and timely manner, in accordance with data protection
• Managing candidate pre employment checks
• Managing the referencing process for past, current and future employees
• Managing employee probation process
• Conduct exit interviews & escalate where necessary to the HRBP
• Support the HR Business Partner and Head of HR with ad hoc admin duties
• Issuing of new Contracts and Job Descriptions upon staff promotion, including review with management of applicable restrictive covenants
• Ensuring compliance with the Equality Act 2010 with regard to all aspects of recruitment and promotion

Requirements:

• Excellent written & oral communication
• Mandatory recruitment experience in or for a comparable international business
• Excellent telephone manner, confident & engaging ‘Can-do’ attitude – ready to get involved at all times 
• Fast learner – adapting to new processes in rapid change climate 
• Great attention to detail 
• Strong organisational skills
• The ability to prioritise, delegate and meet deadlines
• Self-starter & own manager – work autonomously
• Good IT skills
• Team player 
• Excellent interpersonal skills 
• Mature approach, dedicated and committed with a strong worth ethic 
• Dealing with confidential information using discretion and sensitivity at all times

Department

Human Resources

Reporting to: Junior HR Business Partner

Hours of work: Contractual hours are from 0900 to 1730 Monday to Friday. 

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary. 

Requirement to be on call outside working hours in case of service-related emergency