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Guest Management & Experiences

Full-service onsite support for your VIP guest experiences.

Our specialist travel, guest management, logistics, and concierge teams offer full-service onsite support and carefully curated creative experiences for your ultra-high-net-worth clientele – all totally tailored to both your brand agenda and audience passion points.

A grand stone castle with tall towers and crenellated walls is seen at the end of a tree-lined pathway, surrounded by lush green lawns and leafy trees under a partly cloudy sky. A long gravel path leads up to a large stone castle with battlements, arched windows, and an ornate entrance, surrounded by lush green lawns and trees under a partly cloudy blue sky.

GUEST MANAGEMENT & EXPERIENCES

WREN GALA

A wide stone castle with tall towers, arched windows, and a large entrance stands at the end of a long, straight path bordered by green lawns and trees under a blue sky.

GUEST MANAGEMENT & EXPERIENCES

WREN GALA

UK

Working hand-in-hand with the client’s team, we helped deliver the prestigious Wren Gala at Windsor Castle — an exclusive, invite-only evening hosted by HRH The Duke of Edinburgh.

With a guest list of exceptional stature, the event required meticulous coordination across every detail. We managed comprehensive guest and supplier security protocols while executing a fast-paced creative rollout across design, print, and distribution – all within a highly sensitive operational framework. 

The result was a flawlessly delivered gala that honoured the Wren renovation and celebrated the generosity of key donors in a setting befitting the occasion.

A long, elegant dining table with white lace tablecloth, set with fine china, glassware, and floral centerpieces in a grand hall with ornate décor, chandeliers, and a large decorative fireplace.
A grand, ornate hall with high vaulted ceilings and statues, filled with round tables where people are dining, all illuminated by warm, golden lighting.
A lush green landscape with trees and hills in the foreground, and a large volcano in the background emitting a plume of smoke under a cloudy sky. Lush green landscape with dense trees and rolling hills in the foreground, and a smoking volcano rising in the distance under a cloudy sky.

GUEST MANAGEMENT & EXPERIENCES

UHNW PHILANTHROPY EXPERIENCE

A serene lake surrounded by lush green hills under a partly cloudy blue sky, with a cluster of buildings and trees on the foreground hillside.

GUEST MANAGEMENT & EXPERIENCES

UHNW PHILANTHROPY EXPERIENCE

NORTH SUMATRA, INDONESIA

Our client, a leading global bank, sought on-the-ground logistical expertise for their UHNW charity donors in remote North Sumatra.

We were proud to deliver a powerful philanthropic journey centred around visits to local charity partners and intimate talks with leading voices in climate education and impact. This immersive experience offered donors a rare chance to witness the tangible results of their support, build deeper connections with the communities and organisations they champion, and reinforce their collective commitment to lasting change.

From arrival to departure, we handled full end-to-end event management, including ground transport, curated dining, and exclusive access to experiences far beyond the reach of typical tourism.

Guests explored remote villages, trekked through jungle terrain to an orangutan sanctuary, cruised through untouched coastline aboard speedboats hosted by the coast guard, and glided peacefully by gig boat through mangrove forests – each guest planting their own tree as part of a local conservation effort. The programme concluded with a guided city tour, bringing to life the region’s complex history and rich cultural heritage.

An orangutan with reddish-brown fur hangs from tree branches in a dense, green forest, surrounded by leaves and foliage.
A courtyard with tropical plants and colorful lanterns hanging above. The walls feature ornate designs and wooden balconies, giving the space a traditional, historic look. Red drapes are in the foreground.
Four people walk along a lush, green jungle path surrounded by tall trees and large-leaved plants under a cloudy sky.
A narrow, shaded courtyard with potted plants and greenery along the stone floor, bordered by old, weathered walls and arched windows with open shutters. A covered walkway is visible in the background.
Ornate arched ceiling with intricate carvings, classical columns, and a large skylight. Decorative details in gold, cream, and red create a grand, classical architectural feel. An ornate domed ceiling with arches, classical columns, detailed carvings, and sculpted reliefs. The ceiling features a large skylight and decorative circular medallions in a richly adorned architectural interior.

GUEST MANAGEMENT & EXPERIENCES

GLOBAL FOUNDATION DONOR TOUR

A grand, ornate domed ceiling with a large, segmented glass skylight and detailed architectural carvings in a historic building, featuring arches, columns, and intricate decorative elements.

GUEST MANAGEMENT & EXPERIENCES

GLOBAL FOUNDATION DONOR TOUR

UK

This seven-day programme brought a discerning international group through 22 prestigious venues and estates across London and the surrounding countryside, blending culture, history, and architecture at every turn.

We managed full guest logistics from arrivals to departures, including all ground transport and up to four venue transitions per day from Claridge’s. Our team worked in perfect coordination — one lead managing guest movement, the other advancing to oversee and finalise each setup.

Key highlights included private access to Firle Place, an exclusive behind-the-scenes tour and VIP viewing at Glyndebourne, after-hours experiences at both the National Portrait Gallery and Kew Gardens, and a private dinner inside the Churchill War Rooms. Guests also enjoyed a Provost-led tour of King’s College and its chapel roof, a private House of Lords reception, guided tour of Mansion House, and a tranquil lunch at Petersham Nurseries.

An elegant dining room with ornate chandeliers, detailed ceiling art, and long table set with candles, glasses, and plates. The room features tall windows, pale blue walls, and decorative columns.
The photo shows the iconic Big Ben clock tower and part of the Houses of Parliament in London under a bright blue sky with scattered clouds. A decorative street lamp is visible in the foreground.
A cozy indoor lounge with green walls, cushioned benches with pink pillows, a red and white floral rug, plants, soft lighting, and paintings creating an inviting, garden-inspired atmosphere.
A grand museum hall with ornate gold decorations, red walls, marble columns, and a large classical painting displayed under an arched ceiling inscribed with MDCCCLXXVI. Smaller paintings are visible on the sides.
Three flags hang in front of an ornate white building with columns. The left flag is the Union Jack, and the two black flags display the Raffles hotel logo. Another Union Jack is partially visible on the right. A close-up of a classical building façade with columns, featuring the Union Jack and three black flags, set against a clear blue sky.

GUEST MANAGEMENT & EXPERIENCES

SUMMIT TO SOIRÉE

Three flags hang from a stone building: a black OVO flag, a black Raffles London flag, and a British flag. The detailed building facade features columns and ornate architectural details under a clear blue sky.

GUEST MANAGEMENT & EXPERIENCES

SUMMIT TO SOIRÉE

UK

When one of the world’s leading investment firms hosted their Global Leadership Summit at the iconic Raffles London at The OWO, they trusted to us to make it extraordinary.

Over five impactful days, we delivered seamless, white-glove support — managing every detail from personalised airport welcomes across multiple cities to real-time guest coordination.

To round off the summit, we curated a sophisticated dine-around across 14 of London’s most exclusive private dining rooms for the company’s most senior global executives. Then, in under two hours, we transformed the venue into a glamorous 007-inspired after-party — Bond-worthy, bold, and unforgettable.

From concept to delivery, this was executive hospitality at its absolute best.

Historic stone building with columns and arched windows, featuring two British flags and two black flags that read Raffles above the entrance. Ornate crest and architectural details are visible above the doorways.
A man in a black suit stands by the open door of a luxury black car outside an elegant, well-lit building, possibly a hotel or upscale residence, during the evening.
Two people toast with champagne flutes in front of golden, sparkling party decorations. One person wears black, and both hands hold elegant glasses filled with bubbly. The background glows with festive lights.
A glamorous red carpet event with a bright red carpet flanked by golden stanchions and red velvet ropes, leading up to an entrance. People in formal attire are lining the sides, creating an elegant and prestigious atmosphere. A luxurious red carpet lined with red ropes and golden stanchions leads up a flight of stairs. People in formal attire stand on either side, partially visible, creating a grand and elegant atmosphere.

GUEST MANAGEMET & EXPERIENCES

RED SEA INTERNATIONAL FILM FESTIVAL

Red carpet event with a well-lit walkway and velvet ropes. People in formal attire line the sides, awaiting arrivals. Elegant dresses and suits are visible. Steps at the end of the carpet lead up, indicating a grand entrance.

GUEST MANAGEMET & EXPERIENCES

RED SEA INTERNATIONAL FILM FESTIVAL

JEDDAH, SAUDI ARABIA

In 2024, we delivered an unparalleled guest management experience for The Red Sea Film Foundation. For the 4th edition of this esteemed Festival, we serviced up to 1,400 regional and international guests – bringing the best of world cinema to Jeddah.

Key success factors included ensuring flawless airport transitions and return hotel transfers, providing a key hospitality service in all Festival hotels, a dedicated concierge service for VIP guests, a team of 60 chaperones to support the RSIFF guest liaison team and the design and production of branded materials. Quintessentially Experiences was a crucial partner in the overall delivery ensuring a seamless guest experience that embodied world-class hospitality.

A well-dressed man holds an umbrella and opens the door of a luxury car parked in front of an elegant, brightly lit building entrance with a large chandelier visible inside. The ground is wet, reflecting the lights from the building.
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Guest Management & Experiences

A SAUDI ADVENTURE

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Guest Management & Experiences

A SAUDI ADVENTURE

Saudi Arabia

As a first visit to the Kingdom, this group of VIP’s wanted a rich, authentic experience in Riyadh, Jeddah and AlUla, that was focused on culture, heritage and the arts.

With expert knowledge of all three locations, we delivered a state-of-the-art guest management service and a seamlessly executed logistical operation for the group. The highlights included an exclusive tour of Al Turaif in Riyadh, a sunrise hot-air balloon high above AlUla's spellbinding canyons and tombs, and experiencing the wonders of the world heritage UNESCO site Al Balad, like a local.

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GUEST MANAGEMENT & EXPERIENCES

HERMÈS

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GUEST MANAGEMENT & EXPERIENCES

HERMÈS

UK

In 2019, key clients, influencers, and press all flocked to London to attend Hermès’ Step Into The Frame Men’s Universe showpiece event.

We took care of everything from the programming of experiences with money-can’t-buy access to logistics and guest management of daily gift deliveries and onsite concierge for over 400 guests.

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Man in a plane flying over rocky mountains in Alula, Saudi Arabia Man in a plane flying over rocky mountains in Alula, Saudi Arabia

GUEST MANAGEMENT & EXPERIENCES

WADI FORUM

Man in a plane flying over rocky mountains in Alula, Saudi Arabia

GUEST MANAGEMENT & EXPERIENCES

WADI FORUM

SAUDI ARABIA

This unique event, hosted in AlUla, was organised by the Middle East Institute and brought together Saudi Arabia’s senior government and corporate leaders with a select group of US officials, corporate executives, and cultural leaders for candid discussions regarding the most important issues relevant to the relationship between the two countries.

We managed all production for the event as well as full end-to-end guest management, including RSVP management, flight charter & hotel bookings, gifting, ground handling, curated VIP experience bookings, and transport as logistic services for nearly 100 guests.

We handled every detail: visas, flights, layover hotel stays, transfers, meals, and more, ensuring a seamless and enjoyable experience for all.

Large silver, mirrored exterior of square building in Al Ula, SAUDI ARABIA
Person wearing a red hoodie looking across the river at the lit up city of Singapore Person wearing a red hoodie looking across the river at the lit up city of Singapore

GUEST MANAGEMENT & EXPERIENCES

GLENFIDDICH

Person wearing a red hoodie looking across the river at the lit up city of Singapore

GUEST MANAGEMENT & EXPERIENCES

GLENFIDDICH

SINGAPORE

To mark the global launch of the exclusive Glenfiddich Grand Cru, we captivated 30 international influencers by curating 11 extraordinary events across five days.

From a culinary immersion with Chef Alvin Leung and a superyacht experience to a Grand Cru reveal synced light show with music by Olivia Dawn, we crafted globally resonant, unforgettable experiences that achieved a traditional media reach of 754 million, featuring in Esquire, Forbes, and more.

View of Singapore City at night and the famous Marina Bay SandsSingapore hotel from across the river
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GUEST MANAGEMENT & EXPERIENCES

LUXURY JEWELLERY BRAND

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GUEST MANAGEMENT & EXPERIENCES

LUXURY JEWELLERY BRAND

ITALY

What do you get when an award-winning team organises a trip to Italy for a luxury jewellery brands top clients? A brand experience to remember.

From the creation and execution of exceptional and exclusive itineraries to the management of budget, travel, and logistics, we were trusted to deliver an unforgettable experience across different Italian regions: Florence, Pisa, Portofino, and Milan.

Starting the trip in style, guests boarded a private jet from Geneva to Florence, where they dined in three Michelin-star restaurant Enoteca Pinchiorri. After a private expert-guided tour around the cobbled streets of Florence, they stopped for teatime in the beautiful surroundings of Belmond’s Villa San Michele in Fiesole. Rounding off the trip with a visit to the Cartier boutique in Milan, guests indulged in a final aperitivo di Milano.

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Desert rocks in Alula, Saudi Arabia Desert rocks in Alula, Saudi Arabia

GUEST MANAGEMENT & EXPERIENCES

ROYAL COMMISION FOR ALULA

Desert rocks in Alula, Saudi Arabia

GUEST MANAGEMENT & EXPERIENCES

ROYAL COMMISION FOR ALULA

SAUDI ARABIA

A partnership spanning five years, to establish AlUla as a leading global boutique destination – whilst showcasing its unique cultural and heritage assets – we designed, curated and delivered the Royal Commission for AlUla's guest management strategy and experience.

From an open-air performance at Hegra by none other than Andrea Bocelli to an Ikmah Horse fashion show by Dolce & Gabbana, royal delegations and international celebrities were provided with an always-on bespoke guest experience service that shone a light on the true beauty of AlUla.

Huge mirrored square building in Alula, Saudi Arabia
Sage green 4x4 car on the sand in front od desert rocks in Alula, Saudi Arabia
People riding camels through the sand in Alula, Saudi Arabia
Desert sand dunes in Alula, Saudi Arabia
Little girl in traditional Japenese dress running with her hands out along a pathway Little girl in traditional Japenese dress running with her hands out along a pathway

GUEST MANAGEMENT & EXPERIENCES

THE ROYAL BALLET

Little girl in traditional Japenese dress running with her hands out along a pathway

GUEST MANAGEMENT & EXPERIENCES

THE ROYAL BALLET

JAPAN

Our experts executed an end-to-end, tailor-made travel experience for the Royal Ballet’s most treasured VVIP patrons, as they joined the company on part of their Japanese tour.

From hosting clients at private geisha tea ceremonies and gala performances to securing exclusive access to authentic samurai masters and Kyoto’s sumo stable, this was a unique, once-in-a-lifetime programme.

‘You and your team were always available if needed, extremely efficient at passing on information, both to the whole group and to me personally. The accommodation was of a very high standard and, from the moment I arrived, I was welcomed and made to feel very comfortable.

So, thank you. I had one of the best weeks of my life.’ 
-VVIP patron

    Two Japanese dancers in traditional Japanese dress and make up dancing in an empty hall.
    Man wearing Samurai clothing holding a Samurai sword
    Back of a women behind a curtain wearing traditional Japanese geisha dress
    Female model walking down the catwalk in fashion clothing at New York Fashion Week Female model walking down the catwalk in fashion clothing at New York Fashion Week

    GUEST MANAGEMENT & EXPERIENCES

    RENOWNED AMERICAN FASHION BRAND

    Female model walking down the catwalk in fashion clothing at New York Fashion Week

    GUEST MANAGEMENT & EXPERIENCES

    RENOWNED AMERICAN FASHION BRAND

    New York

    After four years off the calendar, a renowned American fashion brand returned to New York Fashion Week in a blaze of glory with their Spring 2024 show. 
     

    We managed the VIP experience for the distinguished guests invited to the show, including Julianne Moore, Diane Keaton, Jennifer Lopez, and Amanda Seyfried, who all graced the front row. From orchestrating seamless transfers to curating and executing VIP gifting programmes, we provided comprehensive onsite support that ensured a flawless experience.

    Women in chic clothing holding a glass of champagne
    Selection of canapes served on a table
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    Chauffer in suit and gloves standing outside of car with passenger door open
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    GUEST MANAGEMENT & EXPERIENCES

    LUXURY JEWELLERY LOYALTY TRAVEL

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    GUEST MANAGEMENT & EXPERIENCES

    LUXURY JEWELLERY LOYALTY TRAVEL

    INDIA

    This once-in-a-lifetime exclusive experience was carefully curated to not only reward but increase the loyalty of a high jewellery brand’s most valued customers. And when it comes to building an unrivalled emotional connection, there’s only one place to go: India.

    From a private tour of the Taj Mahal – which is usually only closed for state visits – to an exceptional gala dinner on the ramparts of Jodhpur's Mehrangarh Fort, this tailor-made travel programme ticked every box.

    ‘Our clients were so surprised and delighted by your organization – it was amazing. Everything was perfect – you are our angels.’

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    Quintessentially | charcoal background with graphic text on top Quintessentially | charcoal background with graphic text on top
    Guest management & experiences

    "Quintessentially arranged the most wonderful trip to Saudi Arabia during which we experienced the magic of the country from the fascinating heritage of Jedda and Al Ula to the bustling energy of Riyadh. Their attention to detail, quality of support on the ground, and special access to sites ensured it couldn’t have been more perfect, and of course not forgetting their superb hotel and restaurant recommendations."

    A Saudi Adventure

    Incentives & rewards

    "I just wanted to give you a HUGE thank you for all of your help with this trip – the guys had an absolutely fantastic time – they said they had a blast, and most importantly, so did the clients, so very very happy."

    Private equity firm

    Activations & events

    "Quintessentially have been genuinely incredible partners, and I cannot express my appreciation for your hard work over the years."

    HSBC

    Incentives & rewards

    "We've had some incredible feedback already from the team this side – they're all absolutely buzzing with how much of a success the trip was, so THANK YOU both again!"

    Global insurance firm

    Guest management & experiences

    "Let me say you guys did a fantastic job from start to finish. The team's ability to suck up the challenging moments and crack on with getting the job done was an absolute lifesaver for us – your team are a credit to Quintessentially as an organization. Both the Projects and CEOs offices are thrilled with the event's outcome, which is primarily due to the hard work you did, so you should be very proud of the results that were achieved."

    NEOM

    Guest management & experiences

    "Thank you so much for all you guys have done. It's been amazing."

    Sheryl Sandberg

    Events & experience strategy

    "Each of the teams has all sang the Quintessentially teams' praises for the level of luxury and comfort provided throughout the entire journey. We can't thank you enough for being such an incredible partner."

    Tom Ford Beauty

    Guest management & experiences

    "You and your team were always available, if needed, extremely efficient at passing on information to the whole group and me personally. The accommodation was of a very high standard, and from the moment I arrived, I was welcomed and made to feel very comfortable. So, thank you. I had one of the best weeks of my life."

    Royal Ballet patron

    Guest management & experiences

    "I just want to say a huge thank you for all the support you have provided over the last few days with getting myself and the Team home; we would not have been able to do this without your round the clock help and flexibility with the fast-moving changes. Not exactly how we expected our relationship to start, but what a great start it has been indeed; the guys are tough cookies sometimes, and they all now have very high views of Q after the last few days. I am very much looking forward to the future and the fantastic relationship we now have. Thank you once again."

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