JOB SUMMARY
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.
We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.
KEY DUTIES
- Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored
- Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more
- Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
- Providing quality suggestions at all times which exceed Member expectations
- Intensive & extensive phone and email-based correspondence
- Using a CRM system to log Member requests, actioning requests and updating Member information
HOURS OF WORK
4 nights on, 4 nights off
36 hours per week, 10:00pm – 8:00am.
You will be entitled to a 1-hour unpaid break.
You will be required to work weekends on a shift rota basis.
REQUIREMENTS
- Must be fluent-spoken and written in English. French is advantageous.
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
- Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide
- Warm, friendly, calm, confident and courteous at all times
- Pro-active, energetic and positive attitude
- Strong IT & CRM systems skills
- Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
OUR IDEAL CANDIDATE
- Understands HNW lifestyles, expectations, needs and preferences
- Warm, friendly, calm, confident and courteous at all times
- Able to anticipate client needs and deliver intuitive and highly personalised solutions
- Pro-active, energetic, with a positive attitude
- Excellent team player
- Values privacy and confidentiality
- Passionate about travel, culture, and unique global experiences
- Strong IT & CRM systems skills
- Ability to priortiise work, meet deadlines, make decisions and communicate effectively under pressure
- Strong networker and relationship builder
WHAT YOU WILL GET IN RETURN
- Hybrid working (role dependant)
- Competitive annual leave allowance with a further increase due to long service
- Birthday Allowance – take your birthday off on us!
- Pension Scheme
- Angel Days: Additional paid leave to do charity work
- Long Service Awards – Increased employer pensions, sabbatical, private medical
- Life Assurance
- International Days: Ability to work from our global hub offices
- Study Leave
- Puppy friendly offices
- Ministry of Fun – Social events in the office
- Free tea/coffee and snacks
- Wellbeing platform membership
- Training platform membership
- Season Ticket Loans
- Cycle to work scheme
- Discounts with a variety of retail and hospitality companies
INTERESTED IN JOINING THE QUINTESSENTIALLY FAMILY?
Send your CV to [email protected] – we look forward to hearing from you!
