Technical Project Coordinator

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

This exciting role will oversee internal and corporate projects from point of initial briefing through implementation and training.

KEY DUTIES

Project Management:

Project Planning and Coordination: Assist in developing project plans, timelines, and budgets.
Coordinate project activities, resources, and deliverables to ensure adherence to project goals and objectives.
Documentation and Reporting: Prepare project documentation, including meeting minutes, status reports, and project updates.
Maintain accurate project records and documentation for reference and audit purposes.
Communication and Stakeholder Management: Facilitate communication among project team members, stakeholders, and senior management.
Risk Management: Identify potential project risks and issues. Collaborate with the project team to develop mitigation strategies and contingency plans. Monitor and track risks throughout the project lifecycle.
Quality Control: Assist in ensuring project deliverables meet quality standards and customer requirements. Conduct regular reviews and quality checks.
Project Performance Tracking: Help monitor project progress and performance against established metrics and key performance indicators (KPIs).
Process Improvement: Identify opportunities for process improvement and operational efficiency within the project management framework.

New Corporate Clients:

Support Technical Program Manager with drafting or reviewing content for operational and service-related responses for corporate tender pitches, presentations, RFIs (Request for Information), RFPs (Request for Pricing), RFQs (Request for Quotations).
Review project briefs to and coordinate account set-up & staff training.
Attend client meetings and collaborate with Servicing Team and Partner Offices to ensure SLAs are continuously monitored and systems are functioning to support.

Current Corporate Clients:

Responsible for in-depth implementation planning & delivery in regards to CRM system, process flow and SOPs.
Work with Technical Program Manager to ensure telephony, CRM systems, email, etc. are set-up according to contractual requirements and in the most efficient manner.
Work with Salesforce (CRM) System Developer and CRM System Support to ensure CRM system supports various project needs.

HOURS OF WORK

Monday to Friday

9:00 – 5:30pm

REQUIREMENTS

Strong organizational and time management skills with the ability to prioritize tasks effectively.
Detail-oriented with a focus on delivering high-quality work within deadlines.
Ability to work collaboratively in a team environment and build positive relationships.
Strong problem-solving and critical-thinking skills to address project challenges and identify solutions.
Excellent written & oral communication..
Strong IT & CRM systems skills (Q Force, Microsoft Office etc.).
Passionate about delivering service excellence.
Familiar with Salesforce and/or an interest in CRM systems and technical project management.
Prior exposure to project management is preferred.

BENEFITS

Hybrid working (role dependent)
Competitive annual leave allowance with a further increase due to long service
Birthday Allowance – take your birthday off on us!
Pension Scheme
Angel Days: Additional paid leave to do charity work
Long Service Awards
Life Assurance
Digital nomad
Study Leave
Puppy friendly offices
Qmunity committee – Social events in the office
Free tea/coffee and food
Wellbeing platform membership
Training platform membership
Season Ticket Loans
Cycle to work scheme
Discounts with a variety of retail and hospitality companies

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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