Operations Manager

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially pioneered the concept of concierge lifestyle management. Built around the singular proposition of bestowing back upon our members the invaluable gift of time, we have spent two decades benchmarking service in lifestyle management and granting access to the inaccessible. Rooted in the concept of connection, we utilize our relationships to foster bonds and make lasting attachments within our community, always thinking about how to grow and what is next.

By making anything — and everything — possible, we offer unparalleled access and a bespoke luxury lifestyle for now, and into the future

JOB SUMMARY

We are seeking an inquisitive motivated self-starter with excellent analytical, critical thinking, problem-solving and communications skills. The ideal candidate will be able to balance multiple high-priority projects, and demonstrate an entrepreneurial, can-do, get-things-done attitude.

You will assist in driving the delivery of projects and initiatives with the aim to improve operational excellence across the Group globally. Systems and processes will be your bread and butter.

The projects you will help deliver will be using, but not be limited to Salesforce (Sales, Service & Marketing Cloud), SharePoint/O365, Monday.com, DocuSign, Stripe, etc. You will work closely with the Global Head of Operations and the Technical Project Manager to help design and implement process.

You will be responsible for collaboration across multiple teams to ensure an aligned approach for operational and efficiency related projects and priorities.

It will be vital that you are able to manage multiple concurrent projects and projects with multiple work-streams that require inputs from cross-functional stakeholders.

You must be a highly proactive communicator and problem solver. You will be a big part of driving change at Quintessentially.

KEY DUTIES

  • Optimize, enhance and maintain scalable processes for the Group’s cross functional teams
  • Identify, problem-solve, correct and escalate pain points in workflows and technology while ensuring consistency and harmonization across departments
  • Coach teams to critically review processes for efficiency, suitability and client impact
  • Deliver communication and training for process improvements
  • Drive implementation and adoption of process best practices
  • Monitor and measure the impact of process changes, developing and recommending further enhancements or course corrections as necessary
  • Champion and deliver a consistent approach across departments and systems
  • Create, enhance, and maintain process flows using Microsoft Visio
  • Troubleshoot operational issues, plan process changes, and fix root causes for technical business problems
  • Ensure all processes are compliant both within Internal Security Practices (will be advised/trained) and the PCI-DSS environment.

HOURS OF WORK

Monday – Friday

9am – 5:30pm

REQUIREMENTS

  • Growth mindset with a relentless drive to constantly evolve and improve
  • Ability to “connect the dots” and develop deep understanding of the organization
  • Superior communication, problem solving, and interpersonal skills
  • At least 3 years professional experience, ideally in operations, change management, turnaround or process management
  • Quick learner who thrives in a fast-paced environment
  • Detail-orientated and analytical
  • Strong organizational skills with the ability to manage multiple projects
  • Entrepreneurship mentality
  • Ability to build and manage strong relationships with their team, cross-functional colleagues, and external partners
  • Exposure to Salesforce Service Cloud in Lightning or a similar CRM (Marketing Cloud a plus but not required)
  • Knowledge of creating and analysing reports and visualizations
  • Ability to create process documents and flows using tools like Visio

HOW TO APPLY

Please send your CV to talent@quintessentially.com


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