Servicing Manager, Munich

Introduction to Quintessentially

Quintessentially, the worldโ€™s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning

service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.

Job Summary

  • Reactively handle all incoming lifestyle & leisure related requests/enquiries from our Members in accordance with set guidelines
  • Researching and arranging of travel bookings, restaurant bookings, club bookings and much more
  • Adhering to company standards when dealing with members whilst delivering a consistently high level of service
  • Using our CRM system to log member requests, action requests and update member information
  • Providing quality suggestions whilst exceeding member expectations
  • Extensive phone and email correspondence with members and suppliers

Requirements

  • Fluent in German & English
  • Work background in any of the following areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and/or Account Management, Luxury Travel & Leisure
  • In depth understanding of the needs of affluent, high-net worth individuals
  • Good knowledge of world wide travel destinations and luxury products/services
  • Minimum of 1-2 years to customer service exposure

Hours of Work

Night Shift: 11pm โ€“ 7am. This role will involve working some weekends.


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