Lifestyle Manager- French Speaker

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially pioneered the concept of concierge lifestyle management. Built around the singular proposition of bestowing back upon our members the invaluable gift of time, we have spent two decades benchmarking service in lifestyle management and granting access to the inaccessible. Rooted in the concept of connection, we utilize our relationships to foster bonds and make lasting attachments within our community, always thinking about how to grow and what is next.

By making anything — and everything — possible, we offer unparalleled access and a bespoke luxury lifestyle for now, and into the future.

We cater to a members-only community of affluent and ambitious individuals and global brands, and the business has been built up over many years by people who are equally as ambitious. Bringing a strong work ethic, a sense of entrepreneurship, and fun to our jobs allows the company to grow. We expect everybody at Quintessentially to maintain high levels of integrity and professionalism in order to sustain our leading position in a highly competitive industry. At the same time, we are committed to providing the challenges, recognition and opportunities to help our team reach their aspirations and objectives.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members, we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Lifestyle Manager to manage the relationship with our corporate members ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES

  • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Corporate Members in accordance with set guidelines which will be trained and monitored
  • Researching and arranging of travel bookings, restaurant bookings, club bookings and much more
  • Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
  • Providing quality suggestions at all times which exceed Member expectations
  • Intensive & extensive phone and email-based correspondence
  • Using a CRM system to log Member requests, actioning requests and updating Member information

HOURS OF WORK

8am – 4pm

Monday - Friday

REQUIREMENTS

  • Must be fluent-spoken and written in English and French.
  • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
  • Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe & request info regarding predominantly travel, leisure & services worldwide
  • Warm, friendly, calm, confident and courteous at all times
  • Pro-active, energetic and positive attitude
  • Strong IT & CRM systems skills
  • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure

OUR IDEAL CANDIDATE

  • Understands HNW lifestyles, expectations, needs and preferences
  • Warm, friendly, calm, confident and courteous at all times
  • Able to anticipate client needs and deliver intuitive and highly personalised solutions
  • Pro-active, energetic, with a positive attitude
  • Excellent team player
  • Values privacy and confidentiality
  • Passionate about travel, culture, and unique global experiences
  • Strong IT & CRM systems skills
  • Ability to priortise work, meet deadlines, make decisions and communicate effectively under pressure
  • Strong networker and relationship builder

WHAT YOU WILL GET IN RETURN

  • Hybrid working (role dependent)
  • Competitive annual leave allowance with a further increase due to long service
  • Birthday Allowance – take your birthday off on us!
  • Pension Scheme
  • Angel Days: Additional paid leave to do charity work
  • Long Service Awards – Increased employer pensions, sabbatical, private medical
  • Life Assurance
  • International Days: Ability to work from our global hub offices
  • Study Leave
  • Puppy friendly offices
  • Ministry of Fun – Social events in the office
  • Free tea/coffee and snacks
  • Wellbeing platform membership
  • Training platform membership
  • Season Ticket Loans
  • Cycle to work scheme
  • Discounts with a variety of retail and hospitality companies

INTERESTED IN JOINING THE QUINTESSENTIALLY FAMILY?

Send your CV to talent@quintessentially.com – we look forward to hearing from you!

Contact us