Group CRM Administrator

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially pioneered the concept of concierge lifestyle management. Built around the singular proposition of bestowing back upon our members the invaluable gift of time, we have spent two decades benchmarking service in lifestyle management and granting access to the inaccessible. Rooted in the concept of connection, we utilize our relationships to foster bonds and make lasting attachments within our community, always thinking about how to grow and what is next.

By making anything — and everything — possible, we offer unparalleled access and a bespoke luxury lifestyle for now, and into the future

JOB SUMMARY

Quintessentially has a large and heavily customized Salesforce environment and as such, you will need to provide solutions and improvements for current processes.

You will need to provide rapid resolution to support tickets in a fast-moving environment.

There will be the occasional need to deliver presentations advising of new functionality and improvements made to the Salesforce system to our user base.

You must be proactive in driving projects forward and seeking new ways of improvement.

We are constantly pushing to improve our Salesforce instance with new workflows, new contact channels (e.g., WhatsApp) and improved reporting. You will be a big part of driving change at Quintessentially

KEY DUTIES

  • Carry out the implementation of CRM activity, ensuring coordination with key stakeholders within various teams
  • Champion and deliver a consistent approach across CRM through planning between central and local functions
  • Specify, communicate, and measure against key CRM KPIs to drive improvements across CRM performance
  • Create, enhance, and maintain automations using flows and process builder
  • Troubleshoot operational issues, plan process changes, and fix root causes for technical business problems
  • User account administration, new accounts, password changes, lockouts and territory creation
  • Complete field, page layout or database values changes, the addition of validation rules and processing logic to the system
  • Support users with any issues with CRM system – logging on, visibility problems, etc.
  • Setup and run reports and dashboards when required by staff and management to provide relevant data
  • Manage any unscheduled and scheduled downtime that the system may have. Communicate this out globally and ensure work around processes are being communicated and followed
  • Ensure all processes you and all Users execute are compliant both within Internal Security Practices (will be advised/trained) and the PCI-DSS environment.

HOURS OF WORK

Monday – Friday

9am – 5:30pm

REQUIREMENTS

  • Quick learner who thrives in a fast-paced environment
  • Detail-orientated and analytical
  • Strong organizational skills with the ability to manage multiple projects
  • Certified Advanced Salesforce Administrator
  • 3+ years exposure to administrating Salesforce
  • Exposure to Salesforce Service Cloud in Lightning and Enterprise Edition
  • Managing the platform with the ability to build custom objects, fields, workflows, process builders, and complex reports
  • Exposure to the setup and maintenance of Salesforce integrations
  • Knowledge of SQL
  • Knowledge of advanced formulas in Excel or Google Sheets
  • Knowledge of creating and analysing reports and visualizations
  • Basic HTML for email

HOW TO APPLY

Please send your CV to talent@quintessentially.com


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