Elite Lifestyle Manager- Weekends

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially pioneered the concept of concierge lifestyle management. Built around the singular proposition of bestowing back upon our members the invaluable gift of time, we have spent two decades benchmarking service in lifestyle management and granting access to the inaccessible. Rooted in the concept of connection, we utilize our relationships to foster bonds and make lasting attachments within our community, always thinking about how to grow and what is next.

By making anything — and everything — possible, we offer unparalleled access and a bespoke luxury lifestyle for now, and into the future

JOB SUMMARY

Are you passionate about service excellence and going above and beyond for your clients? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.

We are looking for an Elite Lifestyle Manager to manage relationships with our high profile members on Fridays, Saturdays and Sunday ensuring high individual engagement, satisfaction, loyalty and retention.

The successful candidate will strengthen each relationship by deeply understanding each Member’s unique lifestyle, preferences and needs, and to ensure services offered are personalised and of the highest quality.

HOURS OF WORK

Friday- 2:00pm – 10:00pm

Saturday & Sunday – Rota to cover hours between 9am – 7:30pm (8 hour shifts. Shifts would include 9:00am – 5:30pm or 11:00am – 7:30pm)

REQUIREMENTS

Warm, friendly, calm, confident and courteous at all times
Able to anticipate client needs and deliver intuitive and highly personalised solutions
Pro-active, energetic and positive attitude
Excellent team player
Values privacy and confidentiality
Passionate about travel, culture, and unique global experiences
Strong IT & CRM systems skills
Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
Able to react and adapt quickly to new requirements and processes
Strong relationship builder

BENEFITS

Hybrid working (role dependent)
Competitive annual leave allowance with a further increase due to long service
Birthday Allowance – take your birthday off on us!
Pension Scheme
Angel Days: Additional paid leave to do charity work
Long Service Awards – Increased employer pensions, sabbatical, private medical
Life Assurance
Digital nomad - The ability to work from anywhere in the world for 1 week
Study Leave
Puppy friendly offices
Qmunity committee – Social events in the office
Free tea/coffee and snacks
Wellbeing platform membership
Training platform membership
Season Ticket Loans
Cycle to work scheme
Discounts with a variety of retail and hospitality companies

HOW TO APPLY

If you wish to apply for this exciting vacancy please email your CV to: [email protected]

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.c...