Director of Incentive Travel & Rewards Programs

Introduction to Q:

QE is part of Quintessentially, the world’s leading luxury lifestyle group. Quintessentially has been providing unparalleled access to the world of luxury experiences across the globe for 22 years, leveraging our network of 30+ global offices to deliver tailor-made connectivity to our members. As well as providing both Private and Corporate concierge to our members, Quintessentially has an in-house Travel agency, Estates division and Education consultancy.

QE harnesses Quintessentially’s unique insight and our strategy, live experience, travel, and guest management expertise to help brands and businesses understand, engage with, and retain their high-value audience. Our work is global, fast-paced, and diverse and we work across a broad range of specialisms, most notably event production, incentive travel, guest management & logistics, event concierge and consultancy services. We also organize legendary private parties & weddings. We have a reputation for creativity, service excellence and integrity – with gold-standard client servicing as our north star. We are known as the global specialists in the luxury sector and have QE offices in 7 countries globally (with this number due to grow).

About the role:

We are looking for an experienced individual to manage our relationships with a number of key corporate clients that depend on QE to design and execute their incentive travel and rewards programs. To provide best-in-class service the ideal candidate needs to have a keen understanding of leading incentive and luxury hotels, resorts, activities and destinations around the world. Responsible for both managing client relationships and designing and executing incentive travel and rewards programs, you will be part of a team known for doing whatever is necessary to deliver exceptional experiences for every attendee.

As a Director of Incentive Travel & Rewards, you will work on a team under the direction of our Head of Agency to ensure we are planning and executing phenomenal incentive trips that exceed the participants’ and our clients’ expectations. You will work concurrently on multiple incentive programs and have multiple client-facing opportunities as well as providing onsite program support where necessary.

This role is suited to someone who is highly organized with the ability to prioritize, problem-solve and multi-task. Extremely close attention to detail and a keen aesthetic eye are required as well as an astute knowledge of the luxury industry.

Essential Functions:

Design leading edge incentive travel and rewards programs that exceed client expectations
Research destinations and activities
Produce compelling client presentations
Research and contact potential suppliers to support events, experiences and excursions
Ideate and design special events, corporate gifting, and engagement opportunities within the incentive and rewards category
Research and gather estimates for budget planning and development
Review contracts from suppliers and provide input to further negotiate
Ensure attendees travel arrangements are handled flawlessly
Provide on-site support in domestic and international venues
Manage special events – i.e., dinners, off-site events, activities, etc.
Manage and coordinate DMC / supplier support both pre-planning and on-site, where appropriate
Accurately maintain data, records and information related to programs
Problem solve any issues that may arise pre, post or during events
Maintain budget, actual expense tracking
Demonstrate excellent people management skills
Provide reconciliation reports and work with Accounting Department to generate invoices
Other duties as needed.

Minimum and Preferred Qualifications:

10+ years leading and executing incentive travel for corporate clients
5+ years of account management experience
A passionate self-starter with a positive attitude
A passion for operations and genuine interest in the travel market
Keen awareness and knowledge of the U/HNW and luxury market
Excellent attention to detail
Strong time management and organizational skills to ensure you can meet tight deadlines
Clear communicator who can communicate effectively with the internal team, clients, and external suppliers
A can-do attitude, who believes in team and isn’t afraid to speak up and share ideas and provide constructive feedback
Copywriting experience preferred
Strong written and verbal communication and interpersonal skills
Ability to interact well with internal and external clients
International incentive travel experience required
Self-managed, adaptable, and flexible
Fully proficient in Word, Excel and PowerPoint
Knowledge of and ability to work in Cvent

Workplace Location:

We operate as a Hybrid work environment, working as a combination of remote and in-office presence in our New York offices, as well as the possibility of being onsite at client and/or event locations.

Scheduling:

Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.

Travel:

Ability to travel at least 15%

HOW TO APPLY

If you would like to apply for this role, please send your cv to [email protected]

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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